EACH CLIENT AGREES TO HAVE READ and UNDERSTANDS THE TERMS AND CONDITIONS BEFORE EACH ORDER IS PROCESSED.
Any Term or Condition may change or be added at any time without notice.
By placing an order with AXEHEAD (AXE) (formerly: Salmon Creek Outfitters, Inc.), the Client agrees to all Terms and Conditions listed herein.
Please contact AXE if you have any questions about the Terms & Conditions. (360) 334-0879
CORPORATE WHOLESALE ORDERS: Please allow a minimum of 10-weekdays for your orders to be completed. Upon completion of your order, AXE will inform you (via the eMail address provided by the Client) when your order will be available for pickup, delivery or shipping.
RETAIL ORDERS: Please allow a minimum of 72-hours for your order to be completed. Upon completion of your order, AXE will inform you (via Text, Phone Call, or the eMail address provided by the Customer) when your order will be available for pickup or shipping.
Rush and Cancellation Charges
RUSH FEES are usually charged when a client requests their order to be completed sooner than our traditional turn-around time (10 business days after art is approved). RUSH ORDERS include the following up-charge:
RUSH: Next Day - 100% of total invoice
RUSH: 2-3 Day - 50% of total invoice
RUSH: 4-5 Day - 25% of total invoice
RUSH: 6-9 Day - 10% of total invoice
CANCELLATION CHARGES will be billed in the event an order is cancelled at anytime after original approval of the quote. Cancellation charges include all cost of materials and labor performed up to the point of cancellation including 5% of the total invoice for processing the cancellation.
Freight and Delivery Charges
IN-COMING VENDOR FREIGHT: AXE has limitless apparel offerings from our many apparel suppliers (vendors). All in-coming shipping charges from our suppliers are ‘passed-through’ to the clients who order the apparel. HOWEVER, Clients who order $325.00 of blank apparel, or more, receive FREE IN-COMING VENDOR FREIGHT.
LOCAL DELIVERY: AXE offers delivery service for $8.00 to our local clients within a 20 mile radius.
Payments and Fees
AXE does not offer financial payment terms at this point. All orders require payment in full at the time of order placement unless other payment arrangements have been made. We offer the following payment options: Cash, Check, and All Major Credit Cards (See “CREDIT CARD PURCHASES").
LATE FEES: A Late fee of 3.5% or $25.00 (whichever is greater) will be charged for each month an invoice is not paid in full. AXE does not offer financial payment terms, so all late invoices must be paid within 60-days. The Client agrees to pay ALL FINANCIAL RECOVERY CHARGES incurred by AXE to balance the Client’s overdue account.
NSF CHARGE: In the event of a “bounced check”, AXE will impose an additional $30.00 NSF (Non-Sufficient Funds) Charge to the original invoice amount. NSF Charges along with the Invoice total shall be paid in full via Credit Card (See “CREDIT CARD PURCHASES") or Cash ONLY.
CREDIT CARD PURCHASES: All Credit Card payments attach a ‘Convenience Fee’ of 3.75% for processing of Client credit card payments.
BLANK APPAREL SAMPLES: AXE gives you access to limitless apparel and accessory brands. So, if there is a specific piece you want to see, simply purchase a sample at regular price.
In order to receive a refund, return the samples to our store within 14-days of sample receipt in ‘out-of-box’ condition.
All sample returns are the responsibility of the client.
Special Note: Shipping, handling, delivery, and restocking charges apply.
EMBROIDERED SAMPLES: AXE clients can also order a single embroidered sample for $15.00. Embroidery sampling is a non-returnable and non-refundable option. Due to the costs involved in all other embellishment processes, AXE DOES NOT offer sampling for any other embellishment services.
CORPORATE WHOLESALE SERVICE: Our laser services require vector graphics, however, our laser does not require simplified graphics in every case. The laser will reproduce exactly what our clients provide.
LASERABLE MATERIALS: The following materials have all been tested and proven to laser burn: Powder-coated Metals, Wood, Cardboard, Fabric, Leather, Cast Acrylic, Non-PVC Plastics.
MARKING METALS: Due to the chemicals and labor involved to produce the Metal Marking Technique, we currently have opted to not provide this etching service.
NON-LASER MATERIALS: Though we can laser most soft materials, the following are not compatible for etching or cutting: Steel (metals of any kind), Plastics that contain Polyvinyl Chloride (PVC), Materials Containing Minerals (ex, Mica). It is always good practice to bring in samples of the materials you would like to etch to make sure we can burn that particular product.
HydroFlask: AXE is an official retailer of the HydroFlask line of hydration products. HydroFlask bottles provide a wide selection of powder-coat colors. Please understand, the chemical compounds in some of the powder-coat colors can leave some soot residue which may slightly discolor the powder-coating. We use only sewer-safe cleaners to clean our HydroFlasks.
CORPORATE WHOLESALE DESIGN CONVERSION: AXE requires clean & acceptable vector art to convert designs for embroidery. If the vector graphic is not acceptable, AXE offers design services to clean-up any inconsistencies with the vector graphic that will not calculate properly for embroidery. Though we do not charge to convert clean vector graphics into an embroidery file, we do require a minimum purchase in order to receive this complimentary service.
THREAD CHANGE CHARGE: Clients who request thread color changes during a production run are subject to a Thread Change Charge. There is no garment minimum for this service.
Screen Printing Services
SCREEN USAGE CHARGE: All materials used in the creation of screens for the purpose of screen printing remain the sole property of AXE. The screen usage charge covers the labor and chemicals used in the process of creating screens for screen printing. All screens are reclaimed and re-tensioned to assure print quality for future printing.
INK CHANGE CHARGE: From time-to-time, Clients request ink color changes during a production run. In order to scrape the screen clean and reload the new ink color takes time away from the production run. We require a minimum of 24 garments per ink change. We request that you keep this in mind when ordering to reduce the number of ink change charges.
AXEHEAD strives to be as quality conscious as possible. We maintain an average of < 1% error rate, however, misprints can and do happen. We require the acceptance of a 2% reject allowance or 2-pieces per order (whichever is greater).
When errors occur above the allowance, we will offer to replace the garments if they were acquired by AXEHEAD. Any and all claims must be made within 5-days of receipt of goods.
No Return | No Refund Policy
All customized or wholesale orders placed with AXE are final. Each item is a custom item produced for the Client or Customer and produced per the Client’s individual specifications as outlined on the receipt. The Client is responsible for ordering the proper specifications (Example: Size, Color, Spelling, Placement, Design Elements, etc.) of each item based on the Client’s request as outlined on the Client’s receipt and provided Composite Art. The Client is responsible to make sure ALL elements of their design are included in the composite proof prior to production.
AXE shall not be held responsible for any wrongfully produced elements that were verbally approved by the Client that do not appear on the composite proof.
Retail purchases may be exchanged within 3-days of the receipt date for items of equal value, or, the value may be used toward the purchase of items of greater value. We do not allow refunds.
ACCEPTABLE ART FILE FORMATS: Adobe Illustrator, EPS & PDF created from a vector application. All other formats may be subject to design charges.
COLOR MATCHING: The apparel industry and it's manufacturers are vastly diverse with their dying processes. Though inks can be mixed to match industry standard matching systems, embroidery thread is considerably more limited to the color options available. It is ultimately the responsibility of our clients to provide accurate information pertaining to their corporate image. AXE recommends that our clients obtain and maintain clear concise color information about their logo from their graphic designer and we will make our best available recommendations to match your corporate colors.
INK MATCHING STANDARD: AXE uses the Pantone Matching System Ink Formula Guide (PMS) as the industry standard for matching ink colors for all disciplines of printing techniques.
THREAD MATCHING STANDARD: AXE uses the Madeira Embroidery Thread Color Guide for selecting thread colors. Though Madeira is a leading manufacturer of embroidery thread and matches their dyes as closely as possible to the PMS Guide, Madeira does not guarantee exact matching or availability of all PMS colors.
DESIGN OWNERSHIP: All design images are the exclusive intellectual property of AXE with full proprietary rights and may not be used, reproduced, or distributed in any form or with any process without prior written release authorization from AXE. To greatly reduce the price of original designs, AXE offers a “Design Usage” charge when items are ordered for embellishment. Clients have the opportunity to purchase the ownership rights to the design for an additional design “Buyout” charge.
DESIGN USAGE OPTION: AXE offers a design usage fee for clients who are requesting embellishment services in addition to needing an original design. In this option, AXE retains the intellectual property rights of the design and the client benefits from using that design without a huge design charge.
BUYOUT OPTION: This option is for clients who have requested design services from AXE, or wish to own the full intellectual and proprietary rights to the design created by AXE. The Buyout Option price is based on a multiplier of four-times (4X) the actual design price.
Buyout Calculation: (Hourly Design Rate X Design Time = Design Price) X 4 = Buyout Price
Contract Embellishment Agreement
Salmon Creek Outfitters will embellish Client Provided apparel under the following conditions;
The apparel is a brand we are unable to source directly.
The apparel is new.
The Client understands that AXE is not responsible for refunding the cost of the apparel or replacing apparel items damaged during the embellishment process.
All apparel must be delivered in 'package condition' (All buttons and zippers closed). Garments not delivered in package condition will be charged a .50 cent per garment handling fee.
Promotions & Discounts
AXE official promotions can only be redeemed independent from all other promotions or discounts.
AXE official discounts can only be redeemed independent from all other promotions or discounts.
AXE clients may choose to utilize the official promotion or discount with the greatest savings.
Change Order Request
A ‘CHANGE ORDER REQUEST’ MUST BE SUBMITTED PRIOR TO PRODUCTION OF EMBELLISHMENT. The Client understands that additional charges may be incurred for a ‘Change Order Request’. Any additional charges will be approved by the Client prior to the ‘Change Order Request’ being produced. The Client understands that any items purchased or services rendered prior to the submission of the ‘Change Order Request’ shall be paid by the Client.
(CHANGE ORDER REQUESTS SENT TO ANY OTHER EMAIL WILL NOT BE ACCEPTED).
If a Client does not receive confirmation of their ‘Change Order Request’, it is the responsibility of the Client to contact AXE by the above listed emails or by phone at (360) 334-0879.